To log a support case, log into your own partner account and go back into the partner section. Click on ‘Client Management’ then ‘Client List’ from the menu to see a list of clients you have delegated admin rights for. Log a support case on behalf of your client Now you have delegated admin access to your clients portal you can now use your own account to log support cases on their behalf. ![]() Step 3: Enter the clients email address and send the delegated admin request to the end user and ask them to use the link to log into their portal and accept the request. Step 2: Click the ‘Build your business’ then ‘Request delegated admin’ links from the menu. Step 1: Log into your own partner account as a global administrator and go into the partner section from the app menu. If you’re a CSP then read on to configure delegated administration for your clients. If you manage your own Office 365 subscription then you will need to log a support case via your cloud partner because you can no longer do it directly with Microsoft yourself. ![]() If you’re a CSP then you no longer log support requests directly from your clients portal but rather you need to setup delegated administration. ![]() Gone to log a new support case in a clients tenant and found you can’t? Trying to log a new case shows the following screen asking you to contact your partner.Ĭhances are you’ve recently purchased licenses from a Cloud Solutions Provider(CSP). Office 365: Can’t log a support case via the portal?
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